Warranty Policy

Thank you for choosing us! Make your cooking easy with The Heat Equalizer.

We offer a 12-Months-Warranty on Heat Equalizer plate.

We work tirelessly to make sure that every Heat Equalizer plate that leaves our facilities is free from defects. In the unfortunate event that you do encounter a factory defect, we will do our best to make it right. If you encounter any difficulties in the warranty period for Heat Equalizer plate , our staff will confirm the defect, and maintenance service may be provided.

What is excluded from the warranty?

Damage, misuse, abuse, neglect, as well as normal wear and tear of a product, are not covered.

Damaged due to overheating the Heat Equalizer plate  when there are no pots or pans on top of it ,  will be excluded from the warranty.

How do I request warranty service?

To begin a warranty request, contact us at theheatequalizer@gmail.com

When contacting us, please provide the product details - size of plate, order number, purchase information, and a short description of the issue. Within 24 hours a friendly member of our  team will contact you.